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Alloy's Pandemic Policy

Hello all,


We wanted to keep you updated on the steps we are taking in response to the coronavirus (COVID-19) outbreak, including how it relates to the services we provide. 


Continued Service & Continued Uptime: Alloy is working to ensure our clients continue to receive the same level of service and uptime from the Alloy team, API and dashboard as you have been to date. As a cloud-based technology provider, Alloy is well-suited to deliver the same identity decisioning experience to our clients and their customers.
In addition, all of our system support functions remain completely online. 

Pandemic Response: Alloy has been closely monitoring events and making preparations for a pandemic scenario. We are now following the Alloy Pandemic Response Plan which includes measures such as:
  • Remote team: Alloy's Manhattan office is now officially closed for 2-4 weeks (re-evaluating on a week-to-week basis), however our team is able to work remotely and continue to function while dispersed. This means in-person meetings will no longer be taken with clients or other third parties.
  • Restricted travel: Alloy requires team members who have traveled abroad, or who have been in close contact with someone who has travelled to high-risk destinations, to work from home for a minimum of 14 days.
  • Vendor management: Per Alloy's existing vendor management protocols, Alloy is proactively liaising with our critical and key vendors to ensure continued uptime. Alloy continues to source suitable alternative vendors should there be any business disruptions with these vendors.
Please let us know if you have any questions or concerns. We appreciate your partnership and are wishing you the best during these trying times. 

- Tommy and the Alloy team
W
William is the author of this solution article.

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